You’ll most likely need to prove you are the real owner of the account. If the loss of the authenticator blocks your account access, for example with a corporate or small public service that lacks an automatic procedure for restoring access, contact a local administrator or support service and explain what happened. Without a record of these codes, you need to verify your identity to recover. authenticator simply does not show the codes. It shouldn’t take long, and soon you’ll be able to sign in to your account. If you cant sign in to your account, you cant check your backup codes online. db (no /database) which I cannot open to extract my old authenticator codes. Select the most convenient option - most services can deliver the code by text, voice call, or e-mail -and wait for it to arrive. To do this, start the account login process by entering your username and password, and when you need to enter a one-time code from the authenticator app, look for a “Try another way” (or similar) link. If it’s an account with a major public service (e.g., Google, Facebook, Instagram) and your account is linked to your e-mail or phone number, you can easily restore access using an alternative authentication method. Learn how to recover your codes, reset your 2-Step Verification, and enroll in Advanced Protection. What you can do now is restore access to your account. Have you lost your authenticator codes and can't access your Google account Don't panic, you can find some solutions and tips in this thread. Then let them know the issue that you have formatted or reset your Android device and after that, you have lost your Google Authenticator codes. If you’re not logged in elsewhere and you’ve lost the smartphone with the authenticator, done a factory reset, or had it stolen (basically, if you no longer have access to it), or if the above method didn’t work, you won’t be able to recover the authenticator. The only thing that you could do is contact the concerned service provider on whose app/product you had enabled Two Factor Authentication. Try to export again with fewer accounts.You could try redownloading the original authenticator app and request your backup codes through your google account Recovering the authenticator without access to your account Tip: If your camera can’t scan the QR code, there may be too much information. Go to the main menu on the Google Authenticator app - Tap Settings - Tap Time correction for codes and synchronize it. If you transfer more than one account, your old phone may create more than one QR code.Īfter you scan your QR codes, you’ll get confirmation that your Authenticator accounts have been transferred.Select the accounts you want to transfer to your new phone. Instead, youll have to update the two-factor setup on sites like Facebook through backup verification methods, like generating new access codes you can use if. To regain access to your account, youll need to verify your identity by providing a scan or photo of a government-issued identity document.In the Authenticator app, tap Menu Transfer accounts Export accounts.Tap Menu Transfer accounts Import accounts.In the Google Authenticator app, tap Get Started and sign in.On your new phone, install the Google Authenticator app.The latest version of the Google Authenticator app installed on your old phone.Your old device with Google Authenticator codes.Select the official Google Authenticator app from the search results. Search for Google Authenticator in the app store search bar. To manually transfer Authenticator codes to a new phone, you need: Regenerating your backup codes will invalidate your previous codes. If you’re using an Android device, open the Google Play Store, and if you’re using an iPhone, open the App Store. A QR code will be generated, which you can scan with Google Authenticator on the new device. You can also manually transfer your codes to another device, even if you’re not signed in to a Google Account: To transfer Google Authenticator 2FA accounts to a new phone, open the menu in the app and select 'Transfer Accounts.' Choose 'Export Accounts' and select the accounts to transfer. If you’re signed in to their Google Account within Google Authenticator, your codes will automatically be backed up and restored on any new device you use. Under "You can add more sign-in options," tap Authenticator.On some devices, Security is located in the side menu. Google Authenticator is a helpful app that generates temporary codes for accounts protected by multi-factor authentication.If at first you don’t get the Security tab, swipe through all tabs until you find it.On your iPhone or iPad, go to your Google Account.
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